Post by Kendrall on Dec 14, 2010 14:23:03 GMT -5
I do what I do, and I do for you. 
So, why the help desk with remote support capability?
I work on the side as an independent computer consultant in real life. In fact, I've been at it for just shy of ten years. Since I don't live near the majority of you (well, maybe one moderator in particular...albeit several hours away) it's a bit of a challenge for me to make the drive (or flight) to wherever you are; just as it's a headache to ship computers back and forth and what-have-you. So, it's easier for me to log in via remote to tackle the problem head-on.
What sort of software do I use? Typically, I use VNC - virtual network computing - to get the job done. But since it's a headache to install and configure, I look for tools that have it pre-compiled out-of-the-box. TightVNC and RealVNC are good, but I think I may have found the solution. GBridge. Now, before any of you go jumping ship, please allow me to explain. GBridge, as you may have guessed, relies on the Google network service; but according to the developers, is no way affiliated with or endorsed by Google. The only requirements are a computer with Windows 2000, XP, Vista, or 7; and a GMail account. Once you have those in place, we can get a secure connection established so I can get to work on your computer.
How much will I charge for this service? For now, nada. I know most (if not all) of you are still in school and/or don't bring in a whole lot of moola, so I'll be extending this as a courtesy to you.
Read up on GBridge here and the FAQ here.
So, why the help desk with remote support capability?I work on the side as an independent computer consultant in real life. In fact, I've been at it for just shy of ten years. Since I don't live near the majority of you (well, maybe one moderator in particular...albeit several hours away) it's a bit of a challenge for me to make the drive (or flight) to wherever you are; just as it's a headache to ship computers back and forth and what-have-you. So, it's easier for me to log in via remote to tackle the problem head-on.
What sort of software do I use? Typically, I use VNC - virtual network computing - to get the job done. But since it's a headache to install and configure, I look for tools that have it pre-compiled out-of-the-box. TightVNC and RealVNC are good, but I think I may have found the solution. GBridge. Now, before any of you go jumping ship, please allow me to explain. GBridge, as you may have guessed, relies on the Google network service; but according to the developers, is no way affiliated with or endorsed by Google. The only requirements are a computer with Windows 2000, XP, Vista, or 7; and a GMail account. Once you have those in place, we can get a secure connection established so I can get to work on your computer.
How much will I charge for this service? For now, nada. I know most (if not all) of you are still in school and/or don't bring in a whole lot of moola, so I'll be extending this as a courtesy to you.
Read up on GBridge here and the FAQ here.
